Account support
Get help with your account
Let our AI assistant check your available review credits or the recorded status of a report you own.
Optional account access
Sign in to Manusights first. Opening this chat shares a support identifier and lets Intercom read your individual Full Review and Dossier credit counts and the processing status of a report you ask about. Lab allowances are not included.
It cannot read manuscript or report text, payment details or other customers’ accounts, and cannot change your account or issue refunds. It can make mistakes; our team handles account changes and disputed results.
Do not paste identifiable patient information in chat or upload it to Manusights.
Intercom also receives your chat messages and browser/device information and uses cookies and browser storage. Do not enter manuscripts, patient information, passwords or card details.
Permission lasts up to five minutes. Ending chat revokes new lookups when the request reaches our server; if the connection fails, permission expires automatically. Information already shared remains in the support conversation.
Manusights privacy policy · Intercom chat privacy notice
Sign in to Manusights · Open a clean account-support page
Closing chat does not delete previous support records or browser storage.
Use general product chat without account access
Need a person?
Email team@manusights.com. Our team may reply later; live attendance is not guaranteed.