Help and support
Get help with Manusights
Answers about our reviews, payments and your account. If you need a person, our team is one email away.
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Manusights privacy policy · Intercom chat privacy notice
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What do you need help with?
- Credits or report statusUse optional signed-in account support.
- Choose a reviewCompare the free scan, Full Review and Dossier.
- RefundsHow refund requests work.
- Labs and institutionsThe Lab Plan for research groups.
- Privacy and your dataWhat we keep, and for how long.
- Contact a personEmail team@manusights.com.
Quick answers
Common questions about our reviews, payments and privacy.
Which review should I choose?
Start with the Free Readiness Scan for an initial preview. The Full Review provides a manuscript diagnostic and prioritized revision plan. The Submission-Ready Dossier adds simulated peer review and submission-planning materials. Choose based on the help you need; none guarantees journal acceptance.
See the linked page for current details.
How long does a review take?
The free Readiness Scan takes about 2 to 3 minutes. A Full Review typically takes about 30 minutes. A Submission-Ready Dossier has no fixed time: it is emailed to you when it is ready. These are typical times, not deadlines.
See the linked page for current details.
I paid but can’t find my report or credit.
Please don’t pay again. Sign in with the email address you used at checkout and open Manuscripts to see your reviews. If something is missing, email team@manusights.com from that address and include the job ID if you have it. You don’t need to attach your manuscript.
See the linked page for current details.
Can I get a refund?
Yes. Within 60 days of purchase, refund requests are honored with no questions asked. After 60 days and within 12 months, a paid report can be refunded if it did not flag at least 3 substantive issues marked Critical or Important. You keep the report either way. Email team@manusights.com to ask.
See the linked page for current details.
What happens to my manuscript?
You keep all rights to your manuscript, and its content is never used for model training. Source files from a paid review are scheduled for deletion seven days after the review finishes. The privacy policy explains how long free previews and completed reports are kept, and how to ask for earlier deletion.
See the linked page for current details.
Is this a subscription?
Not for individual authors. You buy one review at a time, or a 3-pack or 5-pack for revision rounds. Each revised version you upload is reviewed against your previous one. Labs can choose the Lab Plan: one monthly plan billed to the PI by invoice or purchase order.
See the linked page for current details.
Is the review done by AI?
Yes. The Full Review is an automated AI review. The Submission-Ready Dossier adds a simulated peer review from four reviewer personas, which are AI personas, not assigned journal reviewers or editors. No review guarantees acceptance.
See the linked page for current details.
Do these examples show the Full Review?
The public gallery contains curated Dossier-derived analyses and complete Dossiers. These portfolio analyses are not exact samples of the current Full Review. Check the product label on each example before comparing it with the review you plan to buy.
See the linked page for current details.
What can I share in support chat?
Ask about Manusights products or using your account. Keep manuscript text, report text and patient information out of chat. Manuscript processing and chat messages have separate data-handling policies. Read those policies before sharing sensitive information.
See the linked page for current details.
Need a credit count or report status? Use optional signed-in account chat.
Need a person?
Email team@manusights.com for account issues, billing, refunds or anything the assistant cannot answer.
Do not include sensitive manuscript or patient information in your first message. Our team will advise on the next step.