Declare independence
Name the reviewer, affiliation, relevant expertise, and any relationship with the institution. The first-pass reviewer cannot verify their own work.
The Support Observatory stays out of search indexing until every first-pass profile receives an independent evidence review and every institution has a correction window. These packets make that gate inspectable and repeatable.
The protocol
This is not an open popularity vote or a request for testimonials. It is a structured evidence audit for people with relevant scholarly-communication, library, research-support, or research-administration expertise.
Name the reviewer, affiliation, relevant expertise, and any relationship with the institution. The first-pass reviewer cannot verify their own work.
Confirm that each URL resolves, is institution-owned, and supports the recorded observation. Third-party descriptions do not replace institutional evidence.
Evaluate each note against the published rubric. Missing public evidence is a discoverability finding, not proof that a service does not exist.
Confirm the profile or propose a correction with an official source and a required note. Accepted changes remain visible in version history.
Interpretation boundary
Evidence packets
Tempe, AZ · 1 official source
Ithaca, NY · 1 official source
Cambridge, MA · 1 official source
Stanford, CA · 1 official source
Ann Arbor, MI · 1 official source
Cambridge, MA · 3 official sources
New Haven, CT · 1 official source
Princeton, NJ · 2 official sources
Los Angeles, CA · 4 official sources
Philadelphia, PA · 3 official sources
Providence, RI · 2 official sources
Durham, NC · 3 official sources
New York, NY · 2 official sources
Baltimore, MD · 2 official sources
Boston, MA · 2 official sources
Pittsburgh, PA · 2 official sources
Cleveland, OH · 2 official sources
Atlanta, GA · 2 official sources
Washington, DC · 2 official sources
Atlanta, GA · 2 official sources
Bloomington, IN · 2 official sources
Ames, IA · 2 official sources
East Lansing, MI · 2 official sources
New York, NY · 2 official sources
Evanston, IL · 2 official sources
Columbus, OH · 1 official source
University Park, PA · 2 official sources
West Lafayette, IN · 2 official sources
Houston, TX · 2 official sources
New Brunswick, NJ · 2 official sources
College Station, TX · 3 official sources
Berkeley, CA · 2 official sources
Davis, CA · 3 official sources
Irvine, CA · 2 official sources
La Jolla, CA · 2 official sources
San Francisco, CA · 2 official sources
Chapel Hill, NC · 2 official sources
Chicago, IL · 2 official sources
Gainesville, FL · 2 official sources
Champaign, IL · 2 official sources
College Park, MD · 2 official sources
Minneapolis, MN · 2 official sources
Pittsburgh, PA · 2 official sources
Rochester, NY · 2 official sources
Los Angeles, CA · 2 official sources
Austin, TX · 1 official source
Charlottesville, VA · 2 official sources
Seattle, WA · 2 official sources
Madison, WI · 2 official sources
Nashville, TN · 2 official sources
Corrections remain separate
Independent review checks the research process. The later correction window gives every profiled institution the same opportunity to confirm the record or supply missing official evidence. Neither step can be skipped.